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Salesforce Managed services

Do you find it hard to get the right resources to maintain on-going operations of your Salesforce platform?

Let our skilled team of Solution Architects, Consultants, Developers and Specialists maintain and manage your Salesforce platform.

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Do you want to have a Salesforce platform that supports your business and strategic goals?

But don’t know how or where to start?

logo
Salesforce Managed services

Do you find it hard to get the right resources to maintain on-going operations of your Salesforce platform?

Let our skilled team of Solution Architects, Consultants, Developers and Specialists maintain and manage your Salesforce platform.

get started
services

Managed Services are perfect if…

You need a bucket of hours to use as you require, such as ad-hoc small enhancement requests.

You are looking to seamlessly integrate new features before and after Salesforce releases.

You are looking to  outsource your management and maintenance.

With flexible monthly hours that roll-over if you don’t use them, you can have an expert team on hand to pro-actively enhance your solution and provide support whenever you need. Packages start from as low as 20 hours per week.

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What’s covered in Managed Services…

Salesforce
Optimization

You have some technical debt, outdated functionality, and numerous missed opportunities. Let us help you optimize your new processes and phase out the old ones.

Ongoing
Enhancements

Groom your backlog debt to streamline business processes, and oversee continuous delivery so your business can get the most out of your Salesforce solutions.

Quarterly
Business Review

It’s not just about technology. We work with you to set strategic goals, review KPIs, assess business impact and trends in the market, and follow up with future roadmap planning.

Salesforce Health Assessment

We will review your Salesforce environment to ensure beefed-up security and adherence to best practices, covering the latest features and functionalities.

Analytics, Reports
& Dashboards

Get custom-built analytics for your business to show you the metrics that really matter. This can be done for a set of users, specific departments, or company-wide.

User
Adoption

Get custom-built analytics for your business to show you the metrics that really matter. This can be done for a set of users, specific departments, or company-wide.

What Managed Services looks like

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Salesforce periodically releases updates that improve the performance, security, logic, and usability of your Salesforce solutions, which can affect your existing customizations. We apply our five-step process when these updates become available.

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Review

We review and explore the Salesforce release about 1.5 months in advance.

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Test

We prepare a report for client that details out the required and optional new features, with the required changes and fixes.

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Prepare & Communicate

We prepare a report for client that details out the required and optional new features, with the required changes and fixes.

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Deploy

We vet the new system along with the necessary fixes, keeping the client informed. A smooth migration to Production system takes place, ensuring minimal disruptions and downtimes.

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Smoke test

We perform smoke test on the Production system. Detailed documentation is shared with clients and stakeholders.

We will create a process for your Salesforce users to log issues and enhancements requests. In addition to user reported requests, our consultants will recommend strategic enhancements for your system. We will proactively categorize and manage the list of reported requests and recommended enhancements. The following is a typical work plan for every week.

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Plan the Sprint

We review and explore the Salesforce release about 1.5 months in advance.

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Develop

We prepare a report for client that details out the required and optional new features, with the required changes and fixes.

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User Acceptance

We prepare a report for client that details out the required and optional new features, with the required changes and fixes.

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Release & Training

We vet the new system along with the necessary fixes, keeping the client informed. A smooth migration to Production system takes place, ensuring minimal disruptions and downtimes.

Ready to transform your business to compete in this Digital Age?

Kickstart your Salesforce journey with an award-winning Salesforce partner. Complete the form and one of our consultants will get back to you.