A B2B tech startup offering cloud-based data analytics solutions.
Siloed data across sales and support teams led to poor customer experience, slow resolution times, and limited visibility into customer journeys.
Implemented a cloud-based CRM platform integrating sales, marketing, and customer service functionalities.
Developed custom workflows automating key processes like lead nurturing and ticket resolution.
Designed centralized dashboards for real-time insights into customer interactions and performance metrics.
Provided comprehensive training and support for all user groups.
20% decrease in average sales cycle time.
15% improvement in customer satisfaction scores.
30% reduction in support ticket resolution time.
Increased transparency and collaboration across departments, leading to more informed decision-making.