Optimizing a top Canadian telecom broadband’s customer acquisition and onboarding ​

Optimizing a top Canadian telecom broadband’s customer acquisition and onboarding ​

Industry

Telecommunications

SERVICES

Digital Customer Experience

TECHNOLOGIES

Salesforce

TECHNOLOGIES

Salesforce

27%

companies advised

Source

11%

companies advised

Source

8%

companies advised

Source

The Challenge

  • Higher volume of inbound customer service calls for onboarding support despite illustrative guide and videos being available​.

  • Low upsell of broadband services to cable customers​.

Case studies

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