Telecommunications

Telecommunications companies are at a pivotal inflection point evolving from network operators into orchestrators of digital infrastructure ecosystems. The race to autonomous networks, the explosion of AI-driven services, and the demand for seamless, personalised subscriber experiences are reshaping what it means to be a telco in 2026. Sumeru partners with telecommunications organisations to modernise their technology stacks, deploy AI across networks and customer operations, and secure the infrastructure that billions of people depend on every day.

iPhone XR
iPhone XR

32%

of customers will abandon a brand they love after just one bad experience — making seamless CX a retention imperative for telcos

Wiser Review CX Statistics, 2025

32%

of customers will abandon a brand they love after just one bad experience — making seamless CX a retention imperative for telcos

Wiser Review CX Statistics, 2025

32%

of customers will abandon a brand they love after just one bad experience — making seamless CX a retention imperative for telcos

Wiser Review CX Statistics, 2025

89%

of telecom companies are increasing their AI budgets in 2026 — up sharply from 65% the previous year

NVIDIA State of AI in Telecommunications, 2026

89%

of telecom companies are increasing their AI budgets in 2026 — up sharply from 65% the previous year

NVIDIA State of AI in Telecommunications, 2026

89%

of telecom companies are increasing their AI budgets in 2026 — up sharply from 65% the previous year

NVIDIA State of AI in Telecommunications, 2026

40.6%

CAGR for AI in telecommunications through 2035, accelerating toward a $203B market

Market Growth Reports AI in Telecom, 2025

40.6%

CAGR for AI in telecommunications through 2035, accelerating toward a $203B market

Market Growth Reports AI in Telecom, 2025

40.6%

CAGR for AI in telecommunications through 2035, accelerating toward a $203B market

Market Growth Reports AI in Telecom, 2025

INDUSTRY USE CASES

How our services transform telecommunications

Digital Customer Experience

Digital Rights Security

Agentic AI & Innovation

Purpose-built AI agents and platforms that automate decisions, surface intelligence, and embed seamlessly into your existing workflows.

Data & Intelligent Analytics

Digital Product Engineering

Talent Services

Network Knowledge & Ops Intelligence

CORE CHALLENGE

Telecom operations teams manage complex, constantly changing network documentation and incident records that are slow to search and difficult to action

OUTCOMES

  • Sparse AI creates a conversational knowledge layer across network docs, runbooks, and incident archives

  • NOC and field teams query technical records in natural language — reducing resolution time

  • AlchemiStudio powers AI agents that automate tier-1 network ops workflows end to end

Agentic AI & Innovation

Purpose-built AI agents and platforms that automate decisions, surface intelligence, and embed seamlessly into your existing workflows.

Network Knowledge & Ops Intelligence

CORE CHALLENGE

Telecom operations teams manage complex, constantly changing network documentation and incident records that are slow to search and difficult to action

OUTCOMES

  • Sparse AI creates a conversational knowledge layer across network docs, runbooks, and incident archives

  • NOC and field teams query technical records in natural language — reducing resolution time

  • AlchemiStudio powers AI agents that automate tier-1 network ops workflows end to end

OUR Services

Explore our Services

TECHNOLOGY expertise

Technologies We Work With

TECHNOLOGY expertise

Technologies We Work With

TECHNOLOGY expertise

Technologies We Work With

Case studies

Real Results From
Real Engagements

Healthcare & Life Sciences

Digital Customer Experience

Maximizing Access to Diabetes Care Management with Omnichannel Marketing

Healthcare & Life Sciences

AI & Innovation

Implementing AI Concierge to Improve Conversion & Engagement

Technology & SaaS

Quantum Security

Strengthening Security and Compliance for a Fast-Growing Tech Startup

Healthcare & Life Sciences

Digital Customer Experience

Maximizing Access to Diabetes Care Management with Omnichannel Marketing

Healthcare & Life Sciences

AI & Innovation

Implementing AI Concierge to Improve Conversion & Engagement

Our Industry Leaders

Team Image

Jatin Chaurasia

President, Sumeru Inc.