Retail & Consumer Goods

Retail and consumer goods brands are fighting on two fronts simultaneously — meeting ever-higher customer expectations for personalised, seamless digital experiences while managing margin pressure, supply chain volatility, and the rise of AI-driven commerce. The brands that will win in 2026 are those that use data and AI not just to automate, but to genuinely understand and serve their customers better. Sumeru helps retail organisations transform their customer experience, sharpen their analytics, and build the digital platforms that power growth.

15%

companies advised

Source

15%

companies advised

Source

15%

companies advised

Source

6.4%

companies advised

Source

6.4%

companies advised

Source

6.4%

companies advised

Source

152%

companies advised

Source

152%

companies advised

Source

152%

companies advised

Source

INDUSTRY USE CASES

How our services transform retail & consumer goods

Agentic AI & Innovation

Guiding individuals and businesses with smart financial planning, investment advice, and long-term wealth strategies.

Digital Customer Experience

Cybersecurity

Data & Intelligent Analytics

Digital Product Engineering

Talent Services

Guided Shopping & Conversion AI

CORE CHALLENGE

Retail sites are content-rich but guidance-poor — customers struggle to choose, leading to high bounce rates and abandoned carts.

OUTCOMES

  • Aura AI transforms product pages into a conversational, decision-guiding experience

  • Higher time-on-site, purchase confidence, and conversion driven by personalized answers

  • Lower support dependency through intelligent, always-on self-service at key decision points

Agentic AI & Innovation

Guiding individuals and businesses with smart financial planning, investment advice, and long-term wealth strategies.

Guided Shopping & Conversion AI

CORE CHALLENGE

Retail sites are content-rich but guidance-poor — customers struggle to choose, leading to high bounce rates and abandoned carts.

OUTCOMES

  • Aura AI transforms product pages into a conversational, decision-guiding experience

  • Higher time-on-site, purchase confidence, and conversion driven by personalized answers

  • Lower support dependency through intelligent, always-on self-service at key decision points

OUR Services

Explore our Services

TECHNOLOGY expertise

Technologies We Work With

TECHNOLOGY expertise

Technologies We Work With

TECHNOLOGY expertise

Technologies We Work With

Case studies

Real Results From
Real Engagements

Healthcare & Life Sciences

Digital Customer Experience

Maximizing Access to Diabetes Care Management with Omnichannel Marketing

Healthcare & Life Sciences

AI Governance & Innovation

Implementing AI Concierge to Improve Conversion & Engagement

Technology & SaaS

Cybersecurity

Strengthening Security and Compliance for a Fast-Growing Tech Startup

Healthcare & Life Sciences

Digital Customer Experience

Maximizing Access to Diabetes Care Management with Omnichannel Marketing

Healthcare & Life Sciences

AI Governance & Innovation

Implementing AI Concierge to Improve Conversion & Engagement

Our Leaders

Team Image

Gaurav Gomez

Account Manager, Retail Lead