Retail & Consumer Goods

Retail and consumer goods brands are fighting on two fronts simultaneously — meeting ever-higher customer expectations for personalised, seamless digital experiences while managing margin pressure, supply chain volatility, and the rise of AI-driven commerce. The brands that will win in 2026 are those that use data and AI not just to automate, but to genuinely understand and serve their customers better. Sumeru helps retail organisations transform their customer experience, sharpen their analytics, and build the digital platforms that power growth.

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iPhone XR

15%

higher conversion rates reported by retailers using AI chatbots during peak shopping periods

Deloitte US Retail Industry Outlook, 2025

15%

higher conversion rates reported by retailers using AI chatbots during peak shopping periods

Deloitte US Retail Industry Outlook, 2025

15%

higher conversion rates reported by retailers using AI chatbots during peak shopping periods

Deloitte US Retail Industry Outlook, 2025

6.4%

year-over-year rise in holiday 2025 consumer spending

PwC Holiday Spending Analysis, 2025

6.4%

year-over-year rise in holiday 2025 consumer spending

PwC Holiday Spending Analysis, 2025

6.4%

year-over-year rise in holiday 2025 consumer spending

PwC Holiday Spending Analysis, 2025

152%

increase in ransomware detections targeting retail & e-commerce companies in 2025 vs. 2023

Kaspersky Retail Cybersecurity Report, 2025

152%

increase in ransomware detections targeting retail & e-commerce companies in 2025 vs. 2023

Kaspersky Retail Cybersecurity Report, 2025

152%

increase in ransomware detections targeting retail & e-commerce companies in 2025 vs. 2023

Kaspersky Retail Cybersecurity Report, 2025

INDUSTRY USE CASES

How our services transform retail & consumer goods

Digital Customer Experience

Digital Rights Security

Agentic AI & Innovation

Purpose-built AI agents and platforms that automate decisions, surface intelligence, and embed seamlessly into your existing workflows.

Data & Intelligent Analytics

Digital Product Engineering

Talent Services

Guided Shopping & Conversion AI

CORE CHALLENGE

Retail sites are content-rich but guidance-poor — customers struggle to choose, leading to high bounce rates and abandoned carts.

OUTCOMES

  • Aura AI transforms product pages into a conversational, decision-guiding experience

  • Higher time-on-site, purchase confidence, and conversion driven by personalized answers

  • Lower support dependency through intelligent, always-on self-service at key decision points

Agentic AI & Innovation

Purpose-built AI agents and platforms that automate decisions, surface intelligence, and embed seamlessly into your existing workflows.

Guided Shopping & Conversion AI

CORE CHALLENGE

Retail sites are content-rich but guidance-poor — customers struggle to choose, leading to high bounce rates and abandoned carts.

OUTCOMES

  • Aura AI transforms product pages into a conversational, decision-guiding experience

  • Higher time-on-site, purchase confidence, and conversion driven by personalized answers

  • Lower support dependency through intelligent, always-on self-service at key decision points

OUR Services

Explore our Services

TECHNOLOGY expertise

Technologies We Work With

TECHNOLOGY expertise

Technologies We Work With

TECHNOLOGY expertise

Technologies We Work With

Case studies

Real Results From
Real Engagements

Healthcare & Life Sciences

Digital Customer Experience

Maximizing Access to Diabetes Care Management with Omnichannel Marketing

Healthcare & Life Sciences

AI & Innovation

Implementing AI Concierge to Improve Conversion & Engagement

Technology & SaaS

Quantum Security

Strengthening Security and Compliance for a Fast-Growing Tech Startup

Healthcare & Life Sciences

Digital Customer Experience

Maximizing Access to Diabetes Care Management with Omnichannel Marketing

Healthcare & Life Sciences

AI & Innovation

Implementing AI Concierge to Improve Conversion & Engagement

Our Industry Leaders

Team Image

Gaurav Gomez

Account Manager, Retail Lead