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Salesforce Certified Partner  ·  Since 2018
98% Project Success Rate
Salesforce Certified Partner  ·  Since 2018
98% Project Success Rate

who we are

Certified. Recognized. Trusted.

Our deep partnership with Salesforce and extensive certifications ensure you get the highest level of expertise and support.

By the numbers

50+

Consultants Globally

USA · Canada · India

250+

Successful Engagements

Across all Salesforce clouds

170+

Active Certifications

Maintained & current

4.96 /5

CSAT Score

Client satisfaction

Expertise

Product Focus

Sales Cloud

Experience Cloud

Agentforce 360

Service Cloud

Data 360

Commerce Cloud

Field Service

Marketing Cloud

Manufacturing Cloud

Revenue Cloud

WHAT WE DO

Six pillars of Sumeru's Salesforce expertise.

Our comprehensive approach combines strategic thinking, creative execution, and technical mastery to deliver Salesforce solutions that drive measurable business growth.

01

Digital Strategy & Campaign Design

Full-funnel digital marketing strategies that drive measurable
results

  • Multi-channel campaign workflows aligned with Salesforce tools

02

Creative & Experience Design

  • UX/UI design across web, mobile, and Experience Cloud

  • Campaign creative and branded assets built to perform

03

Salesforce Implementation & Optimization

  • Sales, Service, and Experience Cloud setup tailored to your
    business

  • Custom applications and automation with Apex and Flow

04

Backend Systems & Integration

  • API development and third-party integrations across your
    ecosystem

  • Data migration, cleansing, and platform connections

05

Data & Intelligence

  • Data Cloud and Einstein AI for predictive insights and real-time
    dashboards

  • Reporting frameworks that support faster business decisions

06

Security, Governance & Compliance

  • Salesforce Shield and regulatory compliance (GDPR, HIPAA)

  • Data governance frameworks and risk management controls

Case studies

Real Results from Real Engagements

Healthcare & Life Sciences

Digital Customer Experience

Maximizing Access to Diabetes Care Management with Omnichannel Marketing

Education

Digital Customer Experience

Empowering Education Departments: Salesforce Marketing Cloud for USC Marshall

Education

Digital Customer Experience

Doubling Enrollment: A Salesforce Strategy for UC Riverside

Case studies

Real Results from Real Engagements

Healthcare & Life Sciences

Digital Customer Experience

Maximizing Access to Diabetes Care Management with Omnichannel Marketing

Education

Digital Customer Experience

Empowering Education Departments: Salesforce Marketing Cloud for USC Marshall

Education

Digital Customer Experience

Doubling Enrollment: A Salesforce Strategy for UC Riverside

Retail & Consumer Goods

Digital Customer Experience

Driving Customer Intelligence for a Leading International Retailer​

Case studies

Real Results from Real Engagements

Healthcare & Life Sciences

Digital Customer Experience

Maximizing Access to Diabetes Care Management with Omnichannel Marketing

Education

Digital Customer Experience

Empowering Education Departments: Salesforce Marketing Cloud for USC Marshall

Education

Digital Customer Experience

Doubling Enrollment: A Salesforce Strategy for UC Riverside

WHAT WE OFFER

Our Delivery Modes

I

Strategic Consulting

Partnership that supports smarter decisions, stronger alignment, and lasting digital momentum. Includes in-depth technology assessments, strategic roadmaps, and executive advisory sessions for digital transformation.

II

Training & Enablement

Complete end-to-end delivery from strategy through deployment. Full platform implementation, custom development, integration, and thorough data migration & setup.

III

Managed Services

Ongoing optimization and management of your Salesforce stack for continuous improvement and maximum ROI. 24/7 management, performance optimization, and regular reporting.

OUR Framework

The Power Of The 6S Approach

Synergize

Duna’s platform is built to help enterprises grow. Optimised to eliminate friction and instantly deliver higher conversion.

Strategize

A powerful policy engine translates compliance into code — enabling the industry's most detailed audit trails.

Solve

We develop a roadmap that aligns goals, workflows, and automation opportunities for maximum impact.

Synchronize

Eliminate manual checks, endless emails and lengthy reviews — by automating analyst tasks and compliance workflows.

Scale

We connect your tools, platforms, and data into one seamless system that eliminates manual work.

Sustain

We monitor performance, refine processes, and continuously improve results based on real metrics.

OUR Framework

A Proven Approach to
Transforming Your Business

Synergize

Duna’s platform is built to help enterprises grow. Optimised to eliminate friction and instantly deliver higher conversion.

Strategize

A powerful policy engine translates compliance into code — enabling the industry's most detailed audit trails.

Solve

We develop a roadmap that aligns goals, workflows, and automation opportunities for maximum impact.

Synchronize

Eliminate manual checks, endless emails and lengthy reviews — by automating analyst tasks and compliance workflows.

Scale

We connect your tools, platforms, and data into one seamless system that eliminates manual work.

Sustain

We monitor performance, refine processes, and continuously improve results based on real metrics.

OUR Framework

The Power Of The 6S Approach

Synergize

Duna’s platform is built to help enterprises grow. Optimised to eliminate friction and instantly deliver higher conversion.

Strategize

A powerful policy engine translates compliance into code — enabling the industry's most detailed audit trails.

Solve

We develop a roadmap that aligns goals, workflows, and automation opportunities for maximum impact.

Synchronize

Eliminate manual checks, endless emails and lengthy reviews — by automating analyst tasks and compliance workflows.

Scale

We connect your tools, platforms, and data into one seamless system that eliminates manual work.

Sustain

We monitor performance, refine processes, and continuously improve results based on real metrics.

OUR INDUSTRIES

Industries We Serve

Healthcare & Life Sciences

Financial Services (BFSI)

Energy & Utilities

Technology & SaaS

Retail & Consumer Goods

Education

Manufacturing

Media & Entertainment

Telecommunications

OUR INDUSTRIES

Industries We Serve

Healthcare & Life Sciences

Financial Services (BFSI)

Energy & Utilities

Technology & SaaS

Retail & Consumer Goods

Education

Manufacturing

Media & Entertainment

Telecommunications

OUR INDUSTRIES

Industries We Serve

Healthcare & Life Sciences

Financial Services (BFSI)

Energy & Utilities

Technology & SaaS

Retail & Consumer Goods

Education

Manufacturing

Media & Entertainment

Telecommunications

Our Alignment with Salesforce

Build With AI, Together.

Our methodology ensures your organization leads in the age of intelligent customer relationships. We deploy real, industry-first AI solutions today.

Agentforce

Einstein AI

Platform AI

Industry AI

Customer Support Automation

AGENTFORCE FOR SERVICE

Intelligent service agents that resolve inquiries, escalate complex issues, and provide 24/7 support across all channels.

Sales Process Automation

AGENTFORCE FOR SALES

AI-powered sales agents that qualify leads, schedule meetings, update CRM records, and automate follow-ups automatically.

Campaign Automation

AGENTFORCE FOR MARKETING

Marketing agents that personalize campaigns, nurture leads, optimize content, and analyze performance in real-time.

Explore our AI Concierge

WHAT YOU GAIN

Measurable Business Impact.

Strategic implementation delivers immediate improvements across key
business metrics.

Speed

42%

Faster Sales Cycles

Productivity

30%

Reduced Admin Overhead

Real-Time

Predictive Insights

360°

100%

Customer Experience

Worldwide Clients

Trusted by startups, agencies, and established brands

Worldwide Clients

Trusted by startups, agencies, and established brands

Worldwide Clients

Trusted by startups, agencies, and established brands

WORK WITH US

Innovation starts with collaboration

WORK WITH US

Innovation starts with collaboration

WORK WITH US

Innovation starts with collaboration